At Auragrown Diamond Pvt. Ltd., we are committed to ensuring your order reaches you safely, securely, and on time.
Safe & Secure Delivery
Insured Shipping: Every order is fully insured while in transit, so you can shop with total peace of mind.
Expert Packaging: All items are carefully packaged in tamper-evident materials to withstand the journey.
Trusted Partners: We collaborate with India's most reliable courier services to ensure professional handling.
Free Nationwide Shipping
We offer complimentary shipping on all orders across India. There are no hidden delivery charges or extra costs at checkout.
Order Tracking
Stay updated every step of the way:
Notifications: Once your order is dispatched, you will receive a tracking ID and AWB (Airway Bill) link via email and WhatsApp.
How to Track: You can track your package directly through the link provided or by visiting the "Track Your Order" section in the footer of our website, www.auragrown.com.
Delivery Timelines
Processing: Most orders are handcrafted and shipped within 7–8 business days.
Transit: Once shipped, delivery typically takes 2–5 business days, depending on your location.
Certification: If you have requested a diamond/gemstone certificate, please allow an additional 3 business daysfor processing.
Estimated Arrival: You can find the estimated delivery date on each product page before adding the item to your cart.
Important Delivery Guidelines
To ensure your jewellery reaches the right hands, please note the following:
ID Verification: For security, our courier partners may require a signature and a valid ID (Aadhaar, PAN Card, Driving License, or Passport) upon delivery.
Authorized Receiver: If you are unavailable, a trusted person may sign for the package at your designated address. We do not deliver to PO Boxes.
Secure Locations: For safety reasons, we do not deliver to public places like malls, hotels, or restaurants. Please provide a residential or office address.
Office Deliveries: If shipping to a workplace, please include your department, employee ID, and a direct landline number to prevent delays.
Delivery Attempts: The courier will attempt delivery up to three times. If the package remains undelivered, it will be returned to our facility.
Shipment Discrepancies & Inspection
Important: Unboxing Video Required We take great pride in our quality control, but we ask you to follow these steps upon arrival:
Inspect the Package: If the outer packaging appears tampered with, torn, or damaged, please refuse the delivery.
Record an Unboxing Video: To protect your purchase and expedite any claims, you must record a continuous video while opening the package. This video should clearly show the label and the condition of the contents.
Report Issues Immediately: If any item is missing or incorrect, contact us within 24 hours at +91 9327070740 or info@auragrown.com with your video attached.
Exceptional Circumstances
Security Checks: Occasionally, orders may undergo routine security checks. If this occurs, we may reach out for minor clarifications to expedite the process.
Unforeseen Delays: While rare, delays caused by natural disasters or government interventions are beyond our control. We promise to keep you informed of any changes to your delivery schedule.s
