Privacy Policy

Auragrown Diamond Pvt. Ltd. ("Auragrown," "we," "us," or "our") values the trust you have placed in us. As part of our relationship, we recognize and respect your privacy. Auragrown is committed to protecting your personal information and using the data you share with us responsibly.

This Privacy Policy describes the types of information we collect, how we use it, and the choices you have regarding your data. Auragrown abides by the Information Technology Act, 2000, the IT Rules, 2011, and other applicable Indian laws that regulate the collection and processing of personal information.

This website (www.auragrown.com) is owned and operated by Auragrown Diamond Pvt. Ltd. By visiting our website, you confirm your agreement to the policies described herein. If you do not consent to these terms, please discontinue the use of our services.

1. Collection of Personal Information

  • We collect, store, and process various types of personal information provided by you through our website, customer support, or automated means (such as cookies and web beacons).
  • Identity Data: Name, username, gender, date of birth, and marital status.
  • Contact Data: Email address, billing address, delivery address, and contact numbers.
  • Financial Details: Necessary information to process payments, such as bank details or card information (processed through secure gateways).
  • Profile Data: Wishlists, ring size preferences, and purchase history.
  • User Content: Feedback, product reviews, photographs, and queries.
  • Career Data: Information related to recruitment and job applications.

2. Information Collected Automatically

When you interact with our website, we automatically collect:

  • Device Data: IP address, browser type, operating system, and location settings.
  • Usage Data: Pages visited, products viewed, time spent on the site, and ad interactions.

3. How We Use Your Information

We use your data to provide a seamless shopping experience, including:

  • Processing and fulfilling your orders.
  • Providing customer support, resizing, and repair services.
  • Verifying your identity and preventing fraudulent activity.
  • Sending promotional materials, special offers, and event invitations (with your consent).
  • Performing data analytics to improve our website and product offerings.

4. Sharing of Information

We do not sell your personal data. We only share information with:

  • Service Providers: Third parties who assist with payment processing, logistics, shipping, and marketing.
  • Legal Requirements: When required by law, government officials, or to prevent physical or financial harm.

Business Transfers: In the event of a merger, acquisition, or sale of company assets.

5. Data Security

We implement robust administrative, physical, and electronic security measures to protect your data. While we strive to use commercially acceptable means to protect your personal information, please note that no method of transmission over the internet is 100% secure.

6. Children’s Privacy

Our website is not intended for children under the age of 18. We do not knowingly collect personal information from minors.

7. Cookie Policy

We use cookies to enhance your browsing experience, analyze site traffic, and serve personalized ads via tools like Google Analytics and Google Ads. You can manage cookie preferences through your browser settings or opt-out using the Google Analytics opt-out plugin.

8. SMS and WhatsApp Policy

By signing up for our notifications, you agree to receive transactional and promotional messages via SMS and WhatsApp. Standard rates apply. You may opt-out at any time by emailing info@auragrown.com.

9. Your Rights: Access & Withdrawal

You have the right to access, correct, or delete your personal information. To exercise these rights or withdraw your consent for data processing, please contact us at info@auragrown.com.

10. Governing Law & Jurisdiction

This website is subject to the laws of India. Any disputes arising from this policy shall be subject to the exclusive jurisdiction of the courts in Gujarat, India.

Grievance Officer Information

In accordance with the IT Act, if you have any concerns or grievances regarding your privacy, please contact our Grievance Officer:

  • Company Name: Auragrown Diamond Pvt. Ltd.
  • Mobile: +91 9327070740
  • Email: info@auragrown.com
  • Website: www.auragrown.com
  • Availability: 10:00 AM to 6:00 PM (Monday to Friday, excluding public holidays)